In previous lives, we scaled ops teams from 1 to 200 at a bunch of different startups.
Here’s what we learned:
We have some pretty strong opinions on how to hire entry-level people.
For entry-level jobs, r
Here’s what we do:
Over the years, we’ve set up work samples for dozens of companies. Work samples are the most efficient way to sort through a high volume of candidates, and reliably identify the great ones.
We really believe in this hiring method, and we want everyone to hire this way.
So we designed a 20-minute test that simulates real-life customer support scenarios. By measuring speed and accuracy across a wide range of simulated tasks, you can identify candidates who are likely to thrive at your company.